Within the Wallside Windows factory in Taylor, Mich., is a room of gray metal shelves and labeled plastic bins that houses thousands of replacement parts.
The parts room is key to the company’s 35-year transferrable, in-home warranty, which means the Wallside Windows in a home are warrantied for over three decades - no matter how many times the property changes owners.
“Throughout the years, we make product upgrades, so what works on today’s products might not work with old parts,” says Dave Ball who’s managed the plant since 2009. That’s why there’s such a need for the parts room that makes it possible to service the older windows. Some of the parts in the room are the last of what’s available, Dave says.
Parts Coordinator Steve Gilliaum mans the room. Steve keeps the room organized and helps service technicians find what they need. Every part is labeled with a name, photo and description in a binder, as well as a location that coincides with where it can be found in the room. This helps ensure that customers get the right part, even when there are plenty that look similar.
For customers who might be the DIY type or in the middle of working on home repairs and want to service their own Wallside Windows, these resources are available to help them too. Customers often stop in with the part they need to replace, and Steve finds them just what they need.
Dave says this kind of room and these services are unique in the window industry and a reflection of Wallside’s responsibility to homeowners, rather than dealers.
The family-owned company is committed to supplying Michigan and Northern Ohio homeowners with replacement vinyl windows that will last for decades, along with top-notch service — both of which are the kind of high quality that homeowners tell their friends and neighbors about.
To have your Wallside Windows serviced, click here. Or click here to schedule your free, in-home estimate. You can also contact us at 800-521-7800.